Softener Cloud
Fleet monitoring for commercial water softeners: usage, capacity, alerts.
- Per-unit usage monitoring
- Remaining-capacity tracking
- Low-capacity and fault alerts
- Multi-site dashboard
The problem
A water softener in the field is a black box until it fails.
Commercial water softeners run unattended until something goes wrong: resin exhausts, salt runs out, or water quality drops, and the first the manufacturer hears of it is a complaint. Service is reactive and expensive, customers lose trust, and there's no data to prove the unit is doing its job.
The solution
Every softener online. Every issue caught before the customer calls.
Softener Cloud connects each unit and streams its real performance: water consumed, resin capacity remaining, salt level and flow. Manufacturers and service teams see the whole installed fleet on one dashboard, get alerts before a unit underperforms, and turn reactive service into planned, recurring revenue.
Flow-based monitoring
Measures water consumed to calculate remaining resin capacity accurately, the way a softener actually depletes.
Water-quality sensing
Inlet quality monitoring to confirm the unit is performing within spec.
Salt & regeneration tracking
Tracks salt level and regeneration cycles, flagging low salt before capacity is lost.
Connected controller
An IoT controller that streams data to the cloud and can be retrofitted to existing units.
Fleet dashboard
Every installed softener on one screen: status, location and performance at a glance.
Capacity & usage tracking
Live resin capacity, water consumed and flow trends per unit.
Predictive alerts
Automatic alerts before resin exhausts, salt runs low or quality drifts, so you service before the complaint.
Service scheduling
Plan and dispatch service based on real usage, not fixed guesses, with history per unit.
Customer view
Give each customer visibility into their own unit's performance and water quality.
Performance reports
Usage, uptime and water-quality reports that prove the unit is delivering.
Multi-model support
Monitor a whole product range from one platform.
- 1
Fit the controller
Built in or retrofitted to each softener.
- 2
Stream the data
Usage, capacity and quality flow to the cloud.
- 3
Watch the fleet
Every unit's health visible on one dashboard.
- 4
Service proactively
Act on alerts before the customer notices.
Who it's for
Built for the people behind the equipment.
Softener manufacturers
Wanting visibility into their installed base and recurring service revenue.
Service & AMC providers
Managing maintenance contracts across many units.
Facility operators
Sites running multiple softeners needing assured water quality.
Made for you
Fitted to your equipment and service model.
Customised to your range
Your softener models, sensors, thresholds and reports. Set up around how your equipment actually works.
Hardware we stand behind
A controller built for the field, retrofittable to units already installed.
Reactive service becomes recurring revenue
Predictive alerts turn break-fix into planned AMC.
Yours to grow
Bring more models and units online as your installed base expands.
- Can it monitor softeners across many sites?
- Yes. Usage and remaining capacity are visible per unit across every site from one dashboard, with low-capacity and fault alerts.
- Will it warn before a softener runs out?
- Yes. Alerts fire before a unit runs out of capacity instead of after, so service can be scheduled in advance.
- Can it carry our own brand?
- Yes. The platform is presented as your own product, so you ship a connected softener without building the software yourself.
Pairs well with
Products that usually go alongside Softener Cloud
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Explore
A thirty-minute call. Bring the operation; we'll show you how Softener Cloud would run it, under your brand.